Booking Terms and Conditions

On days when there are no evening performances the Box Office phone line (0191 230 5151) is open 12pm – 4pm Monday- Friday. In person, our Box Office is open from 12pm-4pm Monday-Friday and on performance days up until 30 mins after the start of the performance. The phone line, and the theatre, is closed on Saturdays and Sundays, unless there is a performance on. On performance days we will remain open until 30 minutes after the performance has started. Prior to the performance starting, priority will be given to customers in person rather than on the phone.

All tickets bought online must be picked up from the Box Office at least 20 minutes prior to the start of the performance. Please bring along the order number and proof of identity and/or concession entitlement. If your tickets were bought as a gift then please contact us at info@northernstage.co.uk from the email account associated with the purchase, and we will arrange for their collection by a third party.

Reservations are only available for organisations and schools, subject to availability and at Northern Stage’s discretion. Reservation terms and conditions will be sent to the group organiser with the reservation confirmation. We don’t reserve tickets for the general public.

Discounted tickets are available to those 21 years old or younger and to full-time students with a valid NUS card or valid photo student ID. Please note that we do not accept UNiDAYS as a valid form of identification. We try to make our theatre accessible to everyone. If you have any particular requirements please inform our Sales Team when booking tickets.

Proof of status for ALL concession seats purchased must be produced when collecting tickets from the Box Office.

Max card

Max Card holders are entitled to one £5.00 ticket per card for under 21s and accompanying adults 2 for 1 tickets. The offer can be used on all price bands. Max Card must be presented at box office on collection of tickets.

All concessions are subject to availability.

Customers can add Ticket Protection to their booking via Secure My Booking, this is available for all paid tickets and is can be added to your basket before checkout. For full terms and conditions, please visit Secure My Booking’s website here.

Membership lasts for 12 months. You will be prompted to renew before your membership expires, unless you have signed up for Direct Debit, in which case your membership will automatically renew and your account debited.

Cost of membership may be subject to increase. Where a membership has been purchased by Direct Debit, the member will be informed of the price increase in advance of payment collection.

Direct Debit memberships can only be sold online. They are not available via the phone or at the box office counter.

Any tickets discounted as part of the membership scheme are limited for joint membership to two discounted tickets per event and for individual membership to one discounted ticket per event. An event covers all performances of the same show. i.e. you can not use your membership discount on two visits to the same show on different dates.

Discounts are solely for the use of the Member, plus one guest if a joint member, unless otherwise stated. Any further tickets will be charged at the standard price.

• Membership does not guarantee access to tickets in the case that available tickets are sold out.
• Tickets discounted as part of the scheme are limited in number and subject to availability.
• Members will be sent an invitation to attend our exclusive Season Launch events. Places are limited and allocated on a first-come, first-served basis.
• Not all performances at Northern Stage are eligible for a membership discount or priority booking – check online at northernstage.co.uk or call the Box Office on 0191 230 5151 to find out more.
• A valid membership card must be presented when collecting tickets. The Box Office can print temporary proof of membership if the card is lost or stolen, or if the membership card has not yet arrived.
• You must inform Northern Stage if your membership card is lost or stolen.
• Northern Stage reserves the right to amend or withdraw any benefits or discounted tickets at any time.
• Memberships are not refundable under any circumstances. We do not offer pro-rata refunds.
• Discount in the café bar applies to all alcoholic and soft drinks. Discount does not apply to programmes, ice creams or any other retail items provided by Northern Stage.
• Members must show their membership card at the bar before placing their order in order to claim a discount.
• You agree to advise us immediately of any change to the Member’s details provided.
• You may terminate your membership at any point by cancelling your direct debit with your bank, allowing 3 to 4 working days for the bank to action this.
• Northern Stage has the right to cancel a membership without refund if the terms and conditions of membership and/or conditions of sale of event tickets are broken.
• Northern Stage reserves the right to refuse any application for a membership.

If you have a promo code, you will be asked to enter it at the final checkout stage of your purchase.  Promo codes are for a limited period and will expire at 12 midnight on the day stated on the offer.  Some events are excluded from promo codes, please check individual show web pages for details.

Promo codes apply to full price tickets only and exclude concessions and other sales promotions. Please check your booking carefully after entering an offer code; the ticket booking system will override any concession and other sales promotion tickets in your basket. Tickets can only be discounted once e.g. if a membership discount has been applied you won’t be able to then apply a promo code Please contact our box office if you need any further help with promo codes.

We are committed to protecting your personal information and being transparent about what information we hold for you.

Using personal information allows us to develop a better understanding of our patrons and in turn to provide you with relevant information about the work that we do – both on and off stage. As a charity, it also helps us to engage with potential donors and supporters. Find out more information in our Privacy Policy

Pricing may be subject to change – tickets will be sold at the current Box Office rate at the time of booking.

To ensure the best experience for our audiences and actors some seats are not offered for sale until seats towards the front of the theatre are sold. If you have any specific access requirements, please do contact the Box Office.

Published ticket prices include a £2 contribution which is invested back into the organisation, helping to maintain Northern Stage and the variety of community services that are enjoyed all year round.

We charge a transaction fee of £2 to help cover administration costs. Northern Stage Members and Supporters, school group bookings and Max Card holders are not charged a transaction fee. Our Young People’s participatory programmes are also exempt from a transaction fee.

At the discretion of the Box Office, we will replace lost or destroyed tickets free of charge.

The information contained within the website and on printed media, is correct at time of going to publication. Northern Stage reserves the right to make alterations where necessary and is not liable for any subsequent omissions.